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ITIL 4 Foundation exam covers various aspects of IT service management, including the ITIL 4 service value system, service management practices, and the four dimensions of service management. ITIL-4-Foundation Exam is designed to assess an individual's understanding of these concepts and how they can be applied to improve service delivery and overall business outcomes. The ITIL 4 Foundation certification is an essential prerequisite for higher-level ITIL 4 certifications and is a valuable addition to any IT professional's skillset.

ITIL 4 Foundation Exam Sample Questions (Q440-Q445):

NEW QUESTION # 440
For which purpose would the continual improvement practice use a SWOT analysis?

A. Ensuring everyone actively participates
B. Understanding the current state
C. Tracking and managing ideas
D. Defining the future desired state

Answer: B

Explanation:
A SWOT (also known as SLOT) analysis is a powerful strategic planning tool used to evaluate the Strengths, Weaknesses/Limitations, Opportunities and Threats to a project or business
http://steppingstonesforbusiness.co.uk/wp-content/uploads/2012/07/FS116-SWOT-Analysis-for-Continuous-Improvement.pdf

NEW QUESTION # 441
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

A. Service desk
B. Release management
C. Relationship management
D. IT asset management

Answer: D

NEW QUESTION # 442
Which ITIL concept helps an organization to make good decisions?

A. Four dimensions of service management
B. Guiding principles
C. Practices
D. Service value chain

Answer: B

NEW QUESTION # 443
Which practice conducts reviews to validate that services are covering the needs of the customer?

A. Service level management
B. Service desk
C. Change enablement
D. Monitoring and event management

Answer: A

Explanation:
The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1. This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2. Reference: ITIL Foundation - ITIL 4 Edition, page 16; ITIL 4 - A Pocket Guide, page 37; ITIL 4 Practice Guide: Service Level Management, page 7.

NEW QUESTION # 444
Which practice has a purpose that involves creating closer, more collaborative relationships?

A. Suppler management
B. Release management
C. Service configuration management
D. Information security management

Answer: A

Explanation:
The purpose of the supplier management practice is to ensure that the organization's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services1. This practice involves creating closer, more collaborative relationships with key suppliers to improve efficiency, effectiveness, and innovation2. Reference: ITIL Foundation - ITIL 4 Edition, page 16; ITIL 4 - A Pocket Guide, page 38.

NEW QUESTION # 445
......

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ITIL-4-Foundation Guaranteed Passing | Detailed ITIL-4-Foundation Study Dumps

Detailed ITIL-4-Foundation Study Dumps - Reliable ITIL-4-Foundation Exam Answers

ITIL 4 Foundation Exam Sample Questions (Q440-Q445):

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